Frequently Asked Questions

Duetiful is a professional deadline management platform designed specifically for legal, accounting, and compliance professionals. When someone is sick, on holiday, or overwhelmed, deadlines fall through the cracks -- and that can cost you $50,000+ in malpractice claims.

Duetiful's unique Backstop Adviser system ensures every deadline has TWO people responsible: a primary owner and an automatic colleague backup. Unlike generic tools like Asana or expensive practice management software like LEAP ($150-300/user/month), Duetiful is affordable ($29-179/month for your whole team) and purpose-built for deadline-critical work.

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The Backstop system is Duetiful's unique innovation -- and no competitor offers anything like it.

When you create a deadline, you assign it to a primary owner (the person responsible) AND a Backstop Adviser (their automatic backup). The Backstop receives alerts at key intervals before the deadline.

Think of it like the Swiss cheese model of safety: if the primary owner misses something (sick day, holiday, overwhelming workload), the backstop catches it. Two layers of protection instead of one.

Example: Sarah is the primary owner of a court filing due Friday. Her Backstop is John. On Wednesday, Sarah calls in sick. John receives his alert and knows he needs to handle the filing. The deadline is protected.

60% of missed deadlines occur when the primary person is unavailable. The Backstop system eliminates this failure mode.

Fair question -- especially if you are using spreadsheets or free tools now.

One missed deadline can result in:

• Malpractice claim ($50,000+ average)
• Regulatory penalties ($5,000-100,000)
• Client loss and referrals dried up
• Partnership termination
• Licence suspension

Duetiful is like malpractice insurance for your deadlines -- except instead of paying after damage, you are preventing it. At $29-179/month, you are paying $1-8 per business day for complete peace of mind.

We are so confident you will see the value that we offer a 14-day free trial. Try it risk-free →

Duetiful is purpose-built for professionals where missed deadlines have serious consequences:

• Law firms: Court filings, statute of limitations, discovery deadlines
• Migration agents: Visa application deadlines, bridging visa expiries, tribunal hearing dates
• Accounting practices: Tax deadlines, audit submissions, compliance reports
• Trademark agents: Registration deadlines, renewal dates, opposition periods
• Compliance teams: Regulatory filings, licence renewals, audit schedules
• IP professionals: Patent deadlines, maintenance fees, priority dates

If your work involves deadlines that cannot be missed -- and missing them has professional, legal, or financial consequences -- Duetiful was built for you.

5 minutes to get started. Sign up, invite your team, and start adding deadlines immediately.

If you have existing deadlines in a spreadsheet, our bulk import feature lets you upload them in seconds. Most teams are fully operational within an hour.

No IT department needed. No complex integrations required. Just sign up and start protecting your deadlines.

Yes! Duetiful syncs with Google Calendar and Microsoft Outlook so deadlines appear alongside your other appointments.

Email notifications are built in -- you will receive alerts at customisable intervals (e.g., 14 days, 7 days, 1 day before deadline).

Duetiful works alongside your existing practice management software like LEAP, Smokeball, or ActionStep -- you do not need to replace anything.

Absolutely. Duetiful includes built-in support for jurisdiction-specific deadline calculations including:

• Business days vs calendar days
• Public holiday exclusions by jurisdiction
• Weekend rollover rules
• Time zone handling

You can create custom date rules for specific jurisdictions and save them as templates for your team to reuse.

Yes! Duetiful lets you create custom date calculation rules and reminder sequences tailored to your practice:

• Date rules: "10 business days before due date" or "Last day of month, rolled to next business day"
• Reminder sequences: Customise when alerts are sent (e.g., 30, 14, 7, 3, 1 days before)
• Preset packs: Save your rules as templates and share with your team

No more one-size-fits-all. Configure Duetiful to match exactly how your practice works.

Cognitive load tracking lets team members self-report their mental workload on a 1-4 scale. Managers see real-time heatmaps of team capacity, enabling proactive workload rebalancing before burnout occurs.

This feature is grounded in Cognitive Load Theory research and helps ensure sustainable workloads across your organisation.

Duetiful offers simple, transparent pricing:

• Solo: $29/month ($23/month billed annually) -- 1 user
• Team: $89/month ($71/month billed annually) -- Up to 5 users, +$15/user for additional
• Professional: $179/month ($143/month billed annually) -- Up to 15 users, +$10/user for additional

All plans include unlimited reminders, the Backstop system, and email/calendar sync. Save 20% with annual billing.

View full pricing details →

Let's do the maths:

• One missed deadline: $50,000+ malpractice claim (average)
• Duetiful Team plan: $1,068/year
• ROI: Prevent ONE claim and you have paid for 47 years of Duetiful

But it is not just about avoiding claims. Duetiful also reduces stress, saves hours of manual tracking, provides audit-ready documentation, and demonstrates due diligence to regulators and insurers.

Peace of mind is priceless. But Duetiful makes it affordable.

vs. LEAP/Smokeball/ActionStep: These are full practice management suites costing $150-300/user/month. Great if you need everything, but expensive if you just need deadline protection. Duetiful works alongside them at a fraction of the cost.

vs. Asana/Monday/Trello: Generic project tools that were not designed for professional liability. They do not have the Backstop system, jurisdiction-aware date calculations, or audit trails that professionals need.

Only Duetiful offers:

• Backstop Adviser system (automatic colleague backup)
• Purpose-built for deadline-critical professions
• Affordable flat-rate pricing (not per-user gouging)
• Compliance-ready audit trails

See full comparison →

Our 14-day free trial includes:

• Full access to all features
• Unlimited reminders
• Backstop Adviser system
• Team collaboration
• Email and calendar sync
• Bulk import

You can cancel anytime during the trial -- no questions asked.

Start your free trial →

Yes, we ask for a credit card when you start your 14-day free trial. This helps us keep the platform secure and ensures a seamless experience if you decide to continue.

You will not be charged during the trial period. You can cancel anytime before it ends -- no questions asked, and you will never be billed.

We believe in earning your business, which is why you get full access to all features during the trial. If Duetiful is not right for you, simply cancel before day 14.

Start your free trial →

Yes! Duetiful provides comprehensive audit trail and accountability documentation:

Audit Trail:

• Complete history: Who created deadline, when, who was assigned, who was backstop
• Alert history: Every reminder sent, to whom, when
• Completion records: Who marked deadline complete, when
• Change log: Any reassignments, date changes, note updates

Compliance Reports:

• Export deadline completion rates
• Show backstop coverage (what % of deadlines have backup)
• Evidence of systematic deadline protection

We take security seriously. Duetiful includes:

• Enterprise-grade encryption: Data encrypted in transit and at rest
• Two-factor authentication: Protect your account with 2FA
• Role-based access control: Fine-grained permissions for team members
• Regular security audits: Ongoing security assessments
• SOC 2 compliance roadmap: Working toward formal certification

Your client data is handled with the same care you would expect from any professional-grade tool.

Yes. Duetiful is designed with privacy in mind:

• Data minimisation: We only collect what is necessary
• Right to access: Export your data anytime
• Right to deletion: Request complete data removal
• Consent management: Clear cookie consent and privacy controls
• Data processing agreements: Available for enterprise customers

Read our Privacy Policy →

If you face a malpractice claim or regulatory investigation, Duetiful's records demonstrate:

• You had systematic deadline management (not ad hoc)
• You assigned backups (due diligence)
• You monitored workload (reasonable care)
• System failure vs personal negligence (important distinction)

Insurance benefits: Some malpractice insurers offer premium discounts for firms using systematic deadline management. Duetiful's audit trail helps demonstrate this.

Professional body requirements: Many professional bodies require firms to have "adequate systems" for deadline management. Duetiful's documentation proves compliance.

Absolutely. Your data belongs to you:

• Deadline export: Download all your reminders as CSV
• Client export: Export your client list
• Audit logs: Export complete activity history
• Reports: Generate and download compliance reports

We believe in data portability. If you ever need to leave, your data comes with you.

No hard limit! Our plans are designed to grow with you:

• Solo: 1 user
• Team: Up to 5 users included, then +$15/user/month
• Professional: Up to 15 users included, then +$10/user/month

Need a custom enterprise plan? Contact us →

Yes! Duetiful is fully responsive and works on any device:

• Mobile web: Access from any browser on your phone or tablet
• Push notifications: Get alerts on your mobile device
• Progressive Web App: Add to your home screen for app-like experience

Check your deadlines from anywhere, anytime.

We are here to help:

• Email support: All plans (typically under 24 hour response)
• Priority support: Team and Professional plans
• Phone support: Professional plan
• Dedicated success manager: Professional plan
• Documentation: Comprehensive help centre and guides